Terms and conditions

Terms and conditions for using the website!

Welcome to www.balea-raitz.com and thank you for visiting Ink & Lace Designs. This website is owned and operated by Lorena Balea Raitz. This website has terms and conditions under which you may use our website and services as offered by us.

OUR PRODUCTS

The website offers visitors Lace Jewelry, lace pattern, ebooks, download files, workshops, custom designs, distance energy work services and healing crystals.

By accessing or using the website and our service, you approve that you have read, understood, and agree to be bound by these Terms and conditions.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this
website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

OUR POLICY

INK&LACE DESIGNS want you to be completely satisfied with your purchase and ensure the returns process is clear and easy. It is very important to us that we address any concerns our customers may have promptly and fairly.

Satisfaction Guaranteed – Policy

REGARDING
JEWELLERY

Every lace jewelry is made by hand and requires a specific unique time frame. That means your custom or similar reproduction of a lace item you purchase has its own unique style and fabulous design. We at Ink & Lace Designs create a one of a kind design, so each client feels unique and wears an original! When we include gemstones, healing crystals, keep in mind that each stone is unique and so the design of the jewelry will adapt to the crystal shape.

REGARDING ART

All digital file purchases will be provided within 24 hours of receiving payment, with specific printing instructions. *Excludes personalised prints.
Digital files, art prints, ebooks,custom art, etc… are not refunded due to the nature of receiving files, automatic goods.

Printed and framed products- Once you have made your order and finalised any details for personalised prints, your print and discussion about frames, your product will be within 3 business days and sent or delivered within 3-5 business days. All interstate orders will be tracked with confirmation of delivery.

Custom Original Art:

You can contact regarding custom art via the website and visit the link to Bluethumb art gallery – they have own terms and conditions for the sales!
Custom art, does not provide returns…

REGARDING
DISTANCE REIKI & CRYSTALS

None of my products, advice, blog posts, words, or services are meant to treat or diagnose any medical or mental conditions. I am not a therapist or a doctor. I will not be held responsible for any damages arising from or in connection with the service, products, and words expressed through the Distance Reiki healing session by Ink & Lace Designs. Any action you take upon the information on the website is strictly at your own risk.
NO REFUNDS ON DISTANCE HEALING!

However, if you are not satisfied with your purchase, we will be happy to offer you a refund or exchange to the purchase amount of the goods but the cost of shipping the products back to us will be at the expense of the customer.

The goods must be sent back to us using an Australia Post Satchel with Signature on Delivery. We can only process the return once the goods have been received by us in their original condition, so please include all original packaging and make sure the parcel is securely packed. Ink&Lace Designs can’t be held responsible for items lost or damaged in the post on their return journey.

We will process your return within 2 business days of receiving the goods back. Once inspected, we will send you an email to notify you that we have received your returned goods together with the status of your return.

Please contact us within 2 days of your order delivery, quoting your order number and reason you are unsatisfied with your purchase. We will advise you of the next steps and work to a resolution.

Damaged or Faulty Item – Replacement / Refund / Exchange

We pride ourselves on high quality, durable products that are packaged with extreme care. In the unlikely event that you receive an item that is damaged, faulty or incorrect, please contact us within 2 days of your order delivery, quoting your order number, Request for replacement, Refund, or Exchange and we will advise you of the next steps.

You will need to send the goods back to us using an Australia Post Satchel with Signature on Delivery. This cost will be reimbursed to you if your return is approved. We can only process the return once the goods have been received by us in their original condition, so please include all original packaging and make sure the parcel is securely packed. Ink&Lace Designs can’t be held responsible for items lost in the post on their return journey.

We will process your return within 2 business days of receiving the goods back. Once inspected, we will send you an email to notify you that we have received your returned goods together with the status of your return.

If approved, your refund or exchange will be processed within 2 business days and we will email you the details.

If declined, due to the goods not being deemed faulty, then we will treat the returned goods as a ‘Not Satisfied With Purchase’ return and all conditions mentioned above in the ‘Not Satisfied With Purchase’ section will apply.

YOUR PRIVACY!

TYPE OF INFORMATION WE COLLECT

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Copyright information

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Lorena Balea Raitz. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.